Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with our services. We offer refunds under the following conditions:

• Within 14 days of initial subscription purchase
• Account has not exceeded usage limits
• Service has not been previously refunded

2. Refund Process

To request a refund:

1. Contact our support team at support@formjem.com
2. Provide your account email and reason for refund
3. Allow up to 5-7 business days for processing

3. Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service
• Add-on services or features
• Custom development work
• Enterprise plans (governed by separate agreements)

4. Payment Method

Refunds will be processed to the original payment method used for the purchase. Processing time may vary depending on your payment provider.

5. Cancellation Policy

You may cancel your subscription at any time. After cancellation:

• Your account will remain active until the end of the current billing period
• No partial refunds will be issued for unused time
• You will retain access to your data for 30 days after cancellation

6. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be reviewed by our support team.

7. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@hcforms.com
Phone: [Your Phone Number]
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST